Cancellation Policy
Last updated: September 2026
Fresh By Prince is a one-chair studio. When you book, that time is set aside for you specifically. Cancellations and no-shows have a direct cost because there's no second barber to fill the slot.
Rescheduling or cancelling
Life happens. If you need to reschedule or cancel:
- More than 48 hours before your appointment: no problem, no fee. Message or call and we'll move it or cancel it.
- Between 48 and 24 hours before: no problem, no fee, but let us know as soon as you can so we can offer the slot to someone else.
- Less than 24 hours before, or no-show: a fee of 50% of the booked service may apply. This covers the reserved chair time that couldn't be re-filled.
How to reach us to reschedule
Call or text Prince directly: 0434 482 556. Email works too: Princeprecisioncutsandgrooming@gmail.com.
Late arrivals
If you're running late, call ahead. Prince will do his best to fit you in. If you're more than 15 minutes late and Prince can't accommodate the full service, the appointment may need to be shortened or rescheduled. In some cases, the late-cancellation policy may apply.
Repeated no-shows
After more than one no-show, we may ask for a card hold or prepayment on future bookings before confirming the appointment.
Refunds on services
If you're not happy with your cut, tell Prince before you leave the chair or come back within 48 hours. Corrections are done at no charge. Refunds on completed services are handled case-by-case in line with Australian Consumer Law.
Emergencies
If something genuinely serious comes up, like illness or family emergency, call and Prince will waive the fee. The policy exists to cover repeat friction, not real-life disruptions.